Policies

Pricing and Returns

Erkodent Australia Pty Ltd is providing this pricing for the wholesale dental industry and carefully monitors this to provide our customers with the latest prices displayed on this web site. All of our prices are in Australian dollars (AUD) and exclude GST (Goods and Services Tax). Goods may be returned for exchange or refund (not including shipping costs) if unopened and undamaged for up to 30 days from the invoice date. Freight is additional. To submit a return complete the Returns Form We will be in contact within 1 working day.

Shipping 

Australia wide we deliver products using the Startrack Priority Overnight service. Larger items are shipped via Startrack Road Express. Shipping is free for orders over AUD$200.00, orders with a value of less than $200.00 are shipped for a flat charge of $12.90. Free local pickup is available. Most orders are dispatched on the same day with shipping times estimated at between one and two business days depending on your location in Australia. Orders destined for New Zealand are sent via AUSPOST/EMS for a flat rate shipping fee of NZ $22.

Privacy

Erkodent Australia Pty Ltd [Erkodent] is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Erkodent uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Prostec only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Erkodent Australia Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the industry standard. If you have any questions regarding our privacy policy, please contact customer support: [email protected]