Email [email protected] or use the contact form with the product or unit name, and the team can point you to the correct guide.
Archives: FAQs
Are there technique videos available?
Yes. Browse Erkodent Technique Videos and the individual product pages, which include video links where available.
Where can I download material instructions?
The Instructions – Materials page includes downloadable guides for Erkodur, Erkoflex, Erkolen, Erkoloc-Pro and other Erkodent materials.
Can I return an item?
Eligible unopened, unused and undamaged goods can be returned for exchange or refund within 30 days of the invoice date; shipping costs are excluded. Submit the Returns Form and the…
Do you ship to New Zealand?
Yes. New Zealand orders have a flat NZD $22 shipping fee and are sent via Australia Post EMS.
How much is shipping within Australia?
Shipping is free on orders over AUD $200 excluding GST. Orders below that amount incur a flat AUD $15 fee excluding GST. Orders are generally dispatched within 24 hours via…
What payment options are available online?
The website accepts credit card and bank transfer payments. Eligible website purchases earn credit points, and a 12-month interest-free Credabl option is listed for thermoforming units. See Policies for the…
Where can I view my online orders?
Sign in through My Account to access the account and order information available for your login.
Do the website prices include GST?
No. All website prices are shown in Australian dollars and exclude GST.
Where can I find manuals for my thermoforming unit?
Visit Instructions – Units. Individual unit product pages also include manuals, technical data and operating videos where available.