Description
Rev. 1/6/25
Service in Australia: We service Erkodent thermoforming units up to 10 years old and offer support beyond. To log a service request, please complete and submit the service form Thermoforming Unit Service Request
Once we have received your service request, we will contact you to arrange for service of your unit and delivery of a loan unit, if applicable. You can expect a reply within one business day.
Supporting videos or photographs can be sent as an attachment to [email protected]
General questions along with service requests for New Zealand can be directed through our Contact Page
Shipping your Machine
- When sending your machine for service we only require the unit and flask.
- Remove all granules before shipping.
- Take care to make sure the unit is padded and carefully packed in a strong secure carton to avoid damage, let us know if you need assistance with packing material.
- If you have a loan unit ordered the road case that it is delivered in can generally be used to return your machine, we can advise at the time of booking.
Freight Costs
- Road Freight approx. 4 – 5 days – $69 + GST
- Air Freight can be as fast as Overnight – Ask for quote
- Freight is quoted one way – Freight is not charged for verified warranty service.
Erkodent Loan Units
- When we supply a loan unit we will endeavour to provide a unit of the same model or as close as possible to yours.
- We supply a loan unit free of charge if required for repairs under warranty service or for an Australian delivered unit up to 3 years from the purchase date – Otherwise the cost is a nominal $159 (ex gst) + freight for the duration of the repair.
- The loan unit service is not available for “Grey” or “Parallel Imported” units.
- This service is applicable for current active (transactions within the past 18 months) account holders.
- Freight is additional for non warranty service.
- Loan units must be returned cleaned and with all components as shipped. Missing components will be charged for.