Support / Help

Support / Help

Need help? Browse common questions, contact our team or ask Erkodent for product guidance.

Email Support

Prefer to speak with our team?

Email us and we’ll be happy to help.

Ask our Erkodent Assistant

Need an answer now?

Find answers about products, materials, ordering, shipping and more.

Quick Questions

Select a category below to view commonly asked questions.

Bleaching Trays

Category: Bleaching Trays

Erkoflex Bleach is the dedicated material range listed for bleaching and whitening trays.

Category: Bleaching Trays

The Whitening Trays application category brings the relevant products together in one place.

Category: Bleaching Trays

The Instructions – Materials page includes the current Erkoflex Bleach instruction PDF alongside other Erkodent material guides.

Instructions & User Guides

The Instructions – Materials page includes downloadable guides for Erkodur, Erkoflex, Erkolen, Erkoloc-Pro and other Erkodent materials.

Yes. Browse Erkodent Technique Videos and the individual product pages, which include video links where available.

Email [email protected] or use the contact form with the product or unit name, and the team can point you to the correct guide.

Mouthguards

Category: Mouthguards

Mouthguard selection depends on the child’s dentition, any orthodontic appliances and the sport involved. Browse the Playsafe Triple mouthguard range, then contact Erkodent support for product-specific guidance before fabrication.

Category: Mouthguards

Start with the Flex Laminated Mouthguard range and follow the material-specific forming instructions for your unit. If you are unsure about the material pairing, heating program or lamination sequence, contact Erkodent support before fabrication.

Category: Mouthguards

Erkoflex is available across Unicolour, Multi Colour and Freestyle ranges. Available colours vary by material, thickness and current stock.

Orders & Online Account

No. All website prices are shown in Australian dollars and exclude GST.

Sign in through My Account to access the account and order information available for your login.

The website accepts credit card and bank transfer payments. Eligible website purchases earn credit points, and a 12-month interest-free Credabl option is listed for thermoforming units. See Policies for the current details.

Shipping & Returns

Category: Shipping & Returns

Shipping is free on orders over AUD $200 excluding GST. Orders below that amount incur a flat AUD $15 fee excluding GST. Orders are generally dispatched within 24 hours via StarTrack, with an estimated 1–2 business-day delivery window Australia-wide.

Category: Shipping & Returns

Yes. New Zealand orders have a flat NZD $22 shipping fee and are sent via Australia Post EMS.

Category: Shipping & Returns

Eligible unopened, unused and undamaged goods can be returned for exchange or refund within 30 days of the invoice date; shipping costs are excluded. Submit the Returns Form and the team will respond within one working day.

Splints

Category: Splints

The website groups suitable choices under Occlusal Splints – Hard, including Erkodur options in multiple thicknesses. Check the product page and material instructions for the appliance you are making.

Category: Splints

See the Occlusal Splints – Hard/Soft category for the current laminated material options, including Erkoloc-Pro products.

Category: Splints

Browse the Finishing Kits + Burs range for trimming and polishing accessories. Choose tools that are listed for the material you are finishing.

Thermoforming Units

Erkoform units use rapid vacuum forming, while Erkopress units use pressure forming. The best choice depends on your appliance mix and workflow; contact the Erkodent team for a product comparison.

Both offer automated pressure forming. Erkopress motion connects to an existing compressed-air supply, while Erkopress ci motion has an integrated compressor.

Visit Instructions – Units. Individual unit product pages also include manuals, technical data and operating videos where available.